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SUPPORT 

Support is one of our highest priorities. We think it is crucial that you can work without any IT problems. We also do our best to prevent problems where possible, so that everything in your organisation can run smoothly. This means that in most instances, no support is actually needed, because we have been busy in the background ensuring everything works.  Our support workers are ready to jump in and deliver the right measures of support whenever you need them. 

We take pride in the fact that our support workers can communicate with every client in a clear and understandable way. Our people are technical but they understand (from their years of experience) that all their IT gadgets only become really interesting if you clearly explain to the user what they can do with them. We train our colleagues to understand the essence of the support question that is being asked. This guarantees a fast and efficient resolution to problems.  We give you what you need, without the need for an in-depth IT knowledge. We take of the IT so you can take care of business. 

Our service packages

BRONZE

With this package, you are assured of a good level of support where you can work effectively without worrying about your IT needs

SILVER

This package assures a good level of support coupled with the basis of Microsoft 365 so that you can get on with your work undisturbed.

GOLD

With this package you get fast and good support coupled with online security. Additionally, you will have an extensive Microsoft 365 package.

PLATINUM

With this package you have access to our fastest support service coupled with superb, online protection.. In addition to this, you get everything that Microsoft 365 has to offer. All your support needs met in one package!

Bronze
Silver
Gold
Platinum
Remote Monitoring
Anti-Virus Software
Remote support based on response time
✔ - Best effort
✔ - Next day
✔ - In 4 hours
✔ - In 1 hour
On-site support based on response time
✔ - Best effort
✔ - Next day
✔ - In 8 hours
✔ - In 4 hour
Patch management
-
Annual Security management
-
Mobile Device management
-
-
Cyber Security
-
-
Netwerk Security
-
-
Microsoft 365
-
Business Basic*
Business Standard*
Business Premium*
Online storage + version control
-
Upto 1TB included
Upto 1TB included
Upto 1TB included
Server Management
-
-
✔**
✔**
Bronze
Silver
Gold
Platinum
Cost per user, per month
€30,00
€38,00
€48,00
€64,00
Server Back-Up
On request
On request
On request
On request
Server Support
On request
On request
On request
On request

*Included as standard in the package. Other options are possible.

**Included from upwards of 4 users.

Uitgebreid overzicht
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Microsoft 365
Cloud Computing
backup
Security
Online workplace
web development
Network management
Support desk
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