top of page
SUPPORT
Support is one of our highest priorities. We think it is crucial that you can work without any IT problems. We also do our best to prevent problems where possible, so that everything in your organisation can run smoothly. This means that in most instances, no support is actually needed, because we have been busy in the background ensuring everything works. Our support workers are ready to jump in and deliver the right measures of support whenever you need them.
We take pride in the fact that our support workers can communicate with every client in a clear and understandable way. Our people are technical but they understand (from their years of experience) that all their IT gadgets only become really interesting if you clearly explain to the user what they can do with them. We train our colleagues to understand the essence of the support question that is being asked. This guarantees a fast and efficient resolution to problems. We give you what you need, without the need for an in-depth IT knowledge. We take of the IT so you can take care of business.
Our service packages
Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|
Remote Monitoring | ✔ | ✔ | ✔ | ✔ |
Anti-Virus Software | ✔ | ✔ | ✔ | ✔ |
Remote support based on response time | ✔ - Best effort | ✔ - Next day | ✔ - In 4 hours | ✔ - In 1 hour |
On-site support based on response time | ✔ - Best effort | ✔ - Next day | ✔ - In 8 hours | ✔ - In 4 hour |
Patch management | - | ✔ | ✔ | ✔ |
Annual Security management | - | ✔ | ✔ | ✔ |
Mobile Device management | - | - | ✔ | ✔ |
Cyber Security | - | - | ✔ | ✔ |
Netwerk Security | - | - | ✔ | ✔ |
Microsoft 365 | - | Business Basic* | Business Standard* | Business Premium* |
Online storage + version control | - | Upto 1TB included | Upto 1TB included | Upto 1TB included |
Server Management | - | - | ✔** | ✔** |
Bronze | Silver | Gold | Platinum | |
---|---|---|---|---|
Cost per user, per month | €30,00 | €38,00 | €48,00 | €64,00 |
Server Back-Up | On request | On request | On request | On request |
Server Support | On request | On request | On request | On request |
*Included as standard in the package. Other options are possible.
**Included from upwards of 4 users.
Uitgebreid overzicht
bottom of page